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As a compliment to the training programme the Partners will produce a detailed HANDBOOK that will provide a ‘blueprint’ for the introduction of a conflict free workplace by explaining ways to build trust at work. The Handbook will include self-assessment tools, quizzes, case studies and action points for managers.
The Handbook will explain ways to build trust at work which will look at issues such as (although not exhaustive):
The component parts defines the dynamics of conflicts and various tactical alternatives associated with resolving them. It provides the manager with confidence to make informed decisions as well as the permission to use third party intervention resources such as conflict coaching, conciliation services, conflict resolution, and facilitation sessions and brings with it some emotional intelligence training.
EU Funded Training Project